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Agent First Name Variable in Chat Standard Text — Cloud Customer Connect
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Agent First Name Variable in Chat Standard Text

Accepted answer
edited Aug 29, 2016 5:17PM in Communication Channels 2 comments



Is there a way to have just the agent's first name in a chat Standard Text variable?  There are a variety of end-user name options.  The only options for agents I seem to make work are full name (first and last) and agent login.

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