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Balance Load from ERP is Intermittently Loading Blank Values

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Summary:

Automated job to load the previous month's balance data is sometimes loading blank balance information into the mapped recs which causes them to re-open once already closed.

Content (please ensure you mask any confidential information):

We have a process where we need to load the previous month's balance information for the first half of the new period to help support the Close process. We have noticed that the balance load job from ERP occasionally has a job where the balance values are blank, which causes any previously closed recs to re-open.

There is no real pattern to this behavior, and it doesn't happen every month.

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