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Implementing Help Desk, do we enable the Service Offering?

in Help Desk 2 comments

Summary:

We are currently implementing Help Desk and some of the configuration must be done under the Service Offering, we are not licensed for Service, can I go ahead and enable/opt in. For example I want to enable the service productivity tools so that I can configure the prefix and radix (Task: Manage Public Unique Identifier Sequence Generation)

The Implementing Help Desk guide does not mention enabling service.

Thanks

Version (include the version you are using, if applicable):

24A

Code Snippet (add any code snippets that support your topic, if applicable):

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