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Can we add a feature to an unsupported version of Service cloud

Accepted answer
edited Oct 13, 2016 2:11PM in Communication Channels 2 comments


 I am on an old version of the Service cloud (Aug 2014), which is now out of support.   We are not scheduled to upgrade this for a while (4-6 months), due to environmental issues and resources.

In the meantime, we would like to add the Engagement Engine.  Does anyone know if we can add a feature to our current unsupported version, or would we need to make sure we were on a supported version first?  Has anyone been able to do this?



August 2014

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