Can we add a feature to an unsupported version of Service cloud
I am on an old version of the Service cloud (Aug 2014), which is now out of support. We are not scheduled to upgrade this for a while (4-6 months), due to environmental issues and resources.
In the meantime, we would like to add the Engagement Engine. Does anyone know if we can add a feature to our current unsupported version, or would we need to make sure we were on a supported version first? Has anyone been able to do this?