unable to start cobrowse session
We're trialling basic cobrowse capability during a chat session within CP. I have followed the user guide to create workspace and placed the cobrowse premium weidget onto the chat_landing.php page. However, after agent initiated the screen sharing request during a chat session and customer accepted it, then it seen to be stucked at 'Initializing and connecting screen-sharing session...'
I'm logging in both the agent desktop and CP from the same PC, not sure if this caused the issue?
any advise is highly appreciated.