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Location of Change Password (Save Changed Password) Button for Change Password Process

Received Response
edited Mar 27, 2024 9:37PM in Configure Price Quote 1 comment


The location of the reset password button is causing users to fail resetting their password.

Content (please ensure you mask any confidential information):

Most of our users attempt to click the Save Button for changing the Secret Question, thinking that they are saving the password they just changed because the save button is in their view and the Change Password button is all the way on the right. From their standpoint, they just clicked save. They don't want to change their password again. So maybe they click back, maybe they click another icon. They didn't save the password change, but they updated the password manager to have the new password. When they go to login again, the new password doesn't work, because

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