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Chat form fields

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edited Oct 25, 2016 9:54AM in Communication Channels 4 comments

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Hi,

a customer only wants to include an optional first name field on the chat launch form.

After reading documentation/some community threads I assume:

1) If you don't include email field, the system defaults the users email address "[email protected]

2) What about first name? How will be filled if you leave the field blank? 

 

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