How to prevent missing an incoming chat
Below is the requirement by one of our agents:
"There are instances of Agents missing incoming Chats because the notification blinking is not disruptive enough and/or there are issues with the sound not coming through speakers or headphone.
Is there some third party solution that we can employ to make it impossible for a rep or even those around them to miss an incoming Chat?
Something that plugs into USB maybe? A flashing light, a siren sound or combination? Have any other Chat teams figure this out and can share best practices?"
Any help in this regard would be really appreciated.