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How to prevent missing an incoming chat

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edited Oct 26, 2016 2:57PM in Communication Channels 2 comments

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Hi,

Below is the requirement by one of our agents:

"There are instances of Agents missing incoming Chats because the notification blinking is not disruptive enough and/or there are issues with the sound not coming through speakers or headphone.

Is there some third party solution that we can employ to make it impossible for a rep or even those around them to miss an incoming Chat?

Something that plugs into USB maybe?   A flashing light, a siren sound or combination?  Have any other Chat teams figure this out and can share best practices?"

Any help in this regard would be really appreciated.

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