Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to prevent missing an incoming chat

edited Oct 26, 2016 2:57PM in Communication Channels 2 comments

Content

Hi,

Below is the requirement by one of our agents:

"There are instances of Agents missing incoming Chats because the notification blinking is not disruptive enough and/or there are issues with the sound not coming through speakers or headphone.

Is there some third party solution that we can employ to make it impossible for a rep or even those around them to miss an incoming Chat?

Something that plugs into USB maybe?   A flashing light, a siren sound or combination?  Have any other Chat teams figure this out and can share best practices?"

Any help in this regard would be really appreciated.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!