Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Point to different chat queue at certain date and times

edited Nov 4, 2016 2:20AM in Communication Channels 1 comment

Content

When a user completes the chat  form and requests a chat session, we need it to point to a different chat queue between a certain time and date, how could this be achieved?

Eg. Point to chat queue A before 5pm, after 5pm point to chat queue B

Can this be set up for a duration of a week?

Version

Service cloud

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!