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Chat Transfer - Not Changing Greetings message

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edited Nov 4, 2016 12:15PM in Communication Channels 1 comment

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Hi,

We have set different custom chat greetings message for each departments. When the chat agent transfer the customer's chat from department 1 to department 2, the chat transcript is not showing the greetings message for department 2. It's only showing the greetings message for department 1. Any there anyway to fix it?

Thanks!

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Chat

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