Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Transfer - Not Changing Greetings message

edited Nov 4, 2016 12:15PM in Communication Channels 1 comment

Content

Hi,

We have set different custom chat greetings message for each departments. When the chat agent transfer the customer's chat from department 1 to department 2, the chat transcript is not showing the greetings message for department 2. It's only showing the greetings message for department 1. Any there anyway to fix it?

Thanks!

Version

Chat
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!