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Identifying 24/25 Award Year Issues

edited Apr 10, 2024 10:55PM in Student Financial Aid 5 comments

What if you, as a customer of Student Financial Aid (SFA), discover issues? What is the best approach to solving this issue or finding out answers that will help you self-solve the issue?

Collaboration is needed to expedite resolution of issues found and identify workarounds.

Identify Issue:

  1. Is this a known issue with the Department of Education (DoE)?
    1. Review list of known FAFSA/ISIR related issues that have been identified and complied by DoE
      1. Technical FAQ & Known Issues Guide
  2. Is this a known issue with SFA?
    1. Review list of SFA identified known issues
      1. 24A Release Notes
    2. Review Latest Issus List of customer identified known issues

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