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Non agents available Custom Page

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edited Nov 15, 2016 5:21PM in Communication Channels 8 comments

Content

Hi,



related to this previous topic (https://cloudcustomerconnect.oracle.com/posts/407761f354). I have created a custom text for non working hours

(https://documentation.custhelp.com/euf/assets/docs/august2016/olh/wwhelp/wwhimpl/js/html/wwhelp.htm#href=t_Display_alternate_content_when_chat_is_unavailable_av1773057.html)



I want to do the same thing for non available agents situation:  So, in this case,is possible to show an alternate content directly (without having to wait a minimun of 120 secs - minimun value for setting USER_WAIT_QUEUE_TIMEOUT)

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