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Agents can lower their Max Chat Sessions

edited Nov 30, 2016 10:30AM in Communication Channels 2 comments

Content

Hi all,

This issue causes some controversy among our various teams as agents can control the number of Maximum Chat Sessions they handle using the Communication Centre menu. Agents can:

Click File -> Options -> Communication Centre

Adjust Maximum Chat Sessions and press Ok.

Is there any way to lock this down so agents do not have this ability to modify Chat Sessions?

Many thanks in advance.
 

Version

May '16
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