You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Agents can lower their Max Chat Sessions

Accepted answer
edited Nov 30, 2016 10:30AM in Communication Channels 2 comments


Hi all,

This issue causes some controversy among our various teams as agents can control the number of Maximum Chat Sessions they handle using the Communication Centre menu. Agents can:

Click File -> Options -> Communication Centre

Adjust Maximum Chat Sessions and press Ok.

Is there any way to lock this down so agents do not have this ability to modify Chat Sessions?

Many thanks in advance.


May '16

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!