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Route incidents to different queues based on different chat hours

edited Dec 3, 2016 3:25PM in Communication Channels 2 comments

Content

Hi,

i have 2 different set of chat hours in a day as 8:00 A.M. to 12:00 P.M. and 1:00 P.M. to 5:00 P.M

if any chat comes in between 8:00 A.M. to 12:00 P.M, i want to move this incident to Queue A.

for 12:00 P.M. and 1:00 P.M. to 5:00 P.M move to Queue B.

is this requirement possible in RighNow.

Thanks

Prasad

 

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