You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

2 Types of Chat and 2 Chat Hours

edited Dec 7, 2016 4:44PM in Communication Channels 5 comments

Content

We currently have reactive chat in production 24/7 and we will soon launch proactive chat, however the hours for proactive will be 9am-9pm.  Is it possible to configure this?  If so, where and how?

Thanks

Version

Oracle Service Cloud November 2015
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!