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2 Types of Chat and 2 Chat Hours

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edited Dec 7, 2016 4:44PM in Communication Channels 5 comments

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We currently have reactive chat in production 24/7 and we will soon launch proactive chat, however the hours for proactive will be 9am-9pm.  Is it possible to configure this?  If so, where and how?

Thanks

Version

Oracle Service Cloud November 2015

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