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Chat Timeout

Accepted answer
edited Dec 8, 2016 3:39PM in Communication Channels 2 comments


Currently my team is looking for a way to have a chat timeout if there is no activity in Oracle.

We are looking to find a way in the configuration settings or other where if an agent hasn't had any activity in Oracle in 5-10 minutes it sets their chat status to Unavailable or logs them out of chat..

Any help that can be provided on this would be amazing!



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