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Only allow a single chat from a particular queue?

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edited Dec 12, 2016 4:27PM in Communication Channels 3 comments

Content

Hi,

I'm looking into whether a request is possible and can't find anything through search.

We have a group of advisors who handle chats from priority customers with chats routed via advanced chat routing. We only have a small volume of contacts from this customer group. We would like these staff members to be able to receive chats from other chat queues, but always leave a chat slot open for a priority customer. Is this possible? If so, can anybody link the relevant documentation?

Regards

Duane

Version

Service Cloud

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