Only allow a single chat from a particular queue?
I'm looking into whether a request is possible and can't find anything through search.
We have a group of advisors who handle chats from priority customers with chats routed via advanced chat routing. We only have a small volume of contacts from this customer group. We would like these staff members to be able to receive chats from other chat queues, but always leave a chat slot open for a priority customer. Is this possible? If so, can anybody link the relevant documentation?