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Only allow a single chat from a particular queue? — Cloud Customer Connect
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Only allow a single chat from a particular queue?

Accepted answer
edited Dec 12, 2016 4:27PM in Communication Channels 3 comments



I'm looking into whether a request is possible and can't find anything through search.

We have a group of advisors who handle chats from priority customers with chats routed via advanced chat routing. We only have a small volume of contacts from this customer group. We would like these staff members to be able to receive chats from other chat queues, but always leave a chat slot open for a priority customer. Is this possible? If so, can anybody link the relevant documentation?




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