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How to restrict Hr Helpdesk tickets to be edited once its created?

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edited Apr 18, 2024 9:12AM in Help Desk 2 comments

Summary:


We want to restrict any editing in the "Subject" and "problem description/Service request details" fields by the user or the agent that means no one should be able to edit these above fields once a ticket is created. (Classic Hr Helpdesk)

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