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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
How to restrict Hr Helpdesk tickets to be edited once its created?
Summary:
We want to restrict any editing in the "Subject" and "problem description/Service request details" fields by the user or the agent that means no one should be able to edit these above fields once a ticket is created. (Classic Hr Helpdesk)
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