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Email Notifications Issue

in Account Reconciliation 2 comments

We have enabled email notifications in test environment with 2 preparers and 1 reviewer for all reconciliations for the month of Mar-24 in arcs-test. Rest all periods are locked.

We are facing 2 issues related to this:-

  1. One preparer (in service admin role) is not receiving any notification at all. However, the rest are receiving the notifications. Why?
  2. The timings of email notifications are not matching:-

Settings in system:-

  • Email Start Time - 3pm and Email End Time - 6pm, User Specified: Yes
  • Date and time Settings -

a. Preparer (Location Timezone is EST) - However, she is receiving "prepare reconciliations" email at 8pm EST. Her instance preference are selected as UTC. Logic behind the the timing of 8pm EST?

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