Email Notifications Issue
We have enabled email notifications in test environment with 2 preparers and 1 reviewer for all reconciliations for the month of Mar-24 in arcs-test. Rest all periods are locked.
We are facing 2 issues related to this:-
- One preparer (in service admin role) is not receiving any notification at all. However, the rest are receiving the notifications. Why?
- The timings of email notifications are not matching:-
Settings in system:-
- Email Start Time - 3pm and Email End Time - 6pm, User Specified: Yes
- Date and time Settings -
a. Preparer (Location Timezone is EST) - However, she is receiving "prepare reconciliations" email at 8pm EST. Her instance preference are selected as UTC. Logic behind the the timing of 8pm EST?
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