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Can't route chat by a custom Field in Conditional Chat

Received Response
edited Dec 19, 2016 7:21PM in Communication Channels 1 comment


Hi All,

i would like to route chat on the basis of custom field however it is not working. please see screenshots and code block and let me know what is missing in code.

step taken so far :

- Try to set default value in custom field to confirm business Rule is active.

- Added Custom field in chat_launch form and workspace to confirm value is coming from URL.


Code Snippet

             <!DOCTYPE html>
<html xmlns="">
    <title>Express Script</title>

    <style type="text/css">
        #myChatLinkInfo {
        .rn_ChatAvailable a{
            text-decoration: underline;
            color: red;

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