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New CPA approval is failing

edited Apr 26, 2024 2:15PM in Purchasing 8 comments

Summary:

Submitting CPA for approval

Content (please ensure you mask any confidential information):

I have built my first CPA, we have only used BPA in the past, and when I submit the new CPA, the approval process fails with the error below. I set the approval to Action Type Automatic and Set to Outcome To Approved

Error

Your request for approval couldn't be processed. Contact your help desk. (PO-2055680)
Share this info with your help desk: The approval rule set TermsApprovalHierarchyRules didn't return any results. Use the Manage Purchasing Document Approvals task in the Setup and Maintenance work area, or use BPM Worklist, to modify the conditions in the rule set so that approvers are found. Then recover the transaction from the Transaction Console.

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