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Chatbot widget - platform using RightNow Knowledge Base Answers

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edited Jan 9, 2017 10:26AM in Communication Channels 7 comments

Content

Hello everyone and Happy New Year,

I am looking for information regarding deploying chatbot applications through RightNow.

Is there yet a functionality/platform compatible with or built for RightNow that uses Knowledge Base FAQs for responses to customer's queries while creating incidents with "chatbot" chat sessions?

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