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Standard text in Chat - html present when inserted

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edited Jan 11, 2017 9:55AM in Communication Channels 6 comments

Content

I have standard text for chat, however when this is inserted into the chat send box, this contains some basic html. When I hit send this does disappear, however it's confusing for agents. Is there a way to strip out the html when inserting standard text into chat? Thanks! Paul

Version

August 2015

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