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Delay in assigning Queues to the Cases

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Summary:

Sometimes there is significant delay in auto assigning the Queues to the Cases in the Case Management. But it is not every time. We have 'Service Request Queue Assignment' process for Help Desk Request.

Content (please ensure you mask any confidential information):

Sometimes there is significant delay in auto assigning the Queues to the Cases in the Case Management. But it is not every time. We have 'Service Request Queue Assignment' process for Help Desk Request. Can we use this process for Case Management as well? If so, what are the parameter values?

If this functionality is not available now, can we accommodate this process for Case Management as well?

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