Moving CX Service Request Attachments to an OPAL Incident using OIC
Summary:
We're using OIC to create/update OPAL Incidents when a CX Service Request is created/updated. And, in certain circumstances, the CX Service Request is updated when the Incident is changed. That Integration is working but SR attachments are not included. How can we use an OIC Integration to move the CX Service Request Attachments to the corresponding OPAL Incident? We know both the SR Id and the Incident Id.
Thanks.
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