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Engagement Engine vs Out of the box rule engine

Accepted answer
edited Jan 18, 2017 5:51AM in Communication Channels 1 comment


Hi All,

I have used out of the box rule engine but just want to confirm that if I also use engagement engine( for proactive chat) then whether rules created in RN-rule engine will still works or I have to create everything in engagment engine?

with regards


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