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Advanced Chat Routing Setup Question

edited Jan 18, 2017 4:08PM in Communication Channels 3 comments

Content

We are looking into Advanced Routing right now.  Can  you tell me if it will allow us to limit chats like this example:
 
The skill sets are A, B, and C.  
Can we set it up where chatter Amy will only receive 2 chats from skill set A, 2 from skill set B and 2 from skill set C at one time?
 
Thank you for your help,
 
Corine

Version

Oracle Service Cloud November 2015
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