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Chat sound / notification set at profile level

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edited Feb 6, 2017 6:11PM in Communication Channels 1 comment

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Is there a way to change/set the default Application Options at the "Profile" level? Specifically I'd like to change the default Communication Center option to "play sound" for the Chat Agent profiles.  

I understand that Agents can change their personal settings but I'd like to change the default for the whole profile. 

Thank you,

 

Cameron

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