You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

IP Address based chat routing?

Accepted answer
5
Views
9
Comments
edited Feb 8, 2017 10:25AM in Communication Channels 9 comments

Content

Is it possible to route chats based on IP address of the customer.

For e.g. if customer's IP address is from US, is it possible to route the chat to Agents supporting Country United States.

Similarly, If customer's IP address is from United Kingdom, is it possible to route the chat to Agents supporting Country United Kingdom.

Any one implemented chat routing based on IP address? How did you capture the IP address and run the matching rules?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!