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Controlling the staff account display name in chat window

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edited Mar 1, 2017 1:12PM in Communication Channels 4 comments

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Hi All,

Is it possible to change the display name of the staff account while engaging with the customer.

For example if the display name is "Michel scofield" while chatting with the customer the staff Michel need to change the name from "Michel scofield" to "Michel".

Kindly give some inputs on this.

Thanks,

Muthulakshmi

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