Next Gen Helpdesk - User able to view the request even if they are not Primary Point of contact

Summary:

Updating Primary Point of contact

Content (please ensure you mask any confidential information):

Hi Team,

We have updated the primary point of contact using Tools → Import Management, but even after updating primary point of contact to different employee the previous old employee still able to view the request, as per system functionality the employee would be able to view the request only if they are primary point of contact or reported by or assigned to

Please let us know if there are any solution to disable this functionality

Version (include the version you are using, if applicable):

24A

Code Snippet (add any code snippets that support your topic, if applicable):