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Search and set the incident custom country field within the Chat Launch Form

Accepted answer
edited Mar 10, 2017 10:58PM in Communication Channels 7 comments


I have a chat launch page with a country field hidden. This Country field is setup as custom Incident field which has the country values.
Now, based on the users ip address I am capturing the Country information and I need to search for that ip-country value in the custom country field and if it matches then I set the custom country field with that value.
Problems I am stuck with is
1. How to read/search the custom country field values to do the matching with the ip-country value in the chat launch form.
2. The ip-country value is the country name and to set the custom country field I need to set it with id.

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