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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles
Summary:
Hello Customer Connect,
In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles for Next Gen Help Desk User, Agent and Admin.
Articles have been already published.
While Creating Article,
Category is Added already
Visibility is selected as everyone
Below ESS Job has been ran
Knowledge Content Batch Process
Knowledge Search Batch Process
Knowledge Locale has been given with preferred language
Still articles are not showing in Browse Popular articles in HR Help Desk. Please anyone let us know if anything we are missing
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