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Using Rules to Define Product/Category Used for Advanced Chat Routing — Cloud Customer Connect
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Using Rules to Define Product/Category Used for Advanced Chat Routing

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edited Mar 22, 2017 5:52PM in Communication Channels 2 comments

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We are looking into implementing Advanced Chat Routing, but we don't use the Product and Category fields on our support site. Can I use rules to set product and category based on other fields on our support page and then use those rule-set values for advanced chat routing?

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