How can I get co-browse stats for co-browse sessions via phone
I've found documentation online stating that co-browse reporting is available for phone and chat via the Agent console if Chat is enabled. However, the reports only show stats for chat agents.
How can I get co-browse stats for co-browse sessions via phone?
The documentation online says:
Update question by Danette Beal for clarity
Beginning in the February 2011 release, the ability to report on Co-browse sessions within Oracle Service Cloud Analytics for both the phone and chat scenarios is available.
Includes two out of the box reports.
- Co-browse Summary
- Chat and Co-browse Activity
Note: These reports are not available if Chat is not enabled.