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How can I get co-browse stats for co-browse sessions via phone — Cloud Customer Connect
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How can I get co-browse stats for co-browse sessions via phone

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edited Mar 29, 2017 4:13PM in Communication Channels 6 comments

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I've found documentation online stating that co-browse reporting is available for phone and chat via the Agent console if  Chat is enabled.  However, the reports only show stats for chat agents.

How can I get co-browse stats for co-browse sessions via phone?

 

The documentation online says:

Update question by Danette Beal for clarity

Beginning in the February 2011 release, the ability to report on Co-browse sessions within Oracle Service Cloud Analytics for both the phone and chat scenarios is available.

Includes two out of the box reports.

  • Co-browse Summary
  • Chat and Co-browse Activity

Note: These reports are not available if Chat is not enabled.

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