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Restrict Agent to view their own chat/incident details with users

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edited Mar 29, 2017 3:18PM in Communication Channels 2 comments

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Hi All,

We do not want to share the agent chat/user transcripts & incidents with other agents.

What is best possible solution for it?

Options: For agents, allow permission to my chat report only.

For supervisor: Create a copy of chat report and add filter to view only specific queue chats. It will be custom report.

with regards

Sachin

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