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Chat monitor in real time?

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edited Mar 30, 2017 8:42PM in Communication Channels 2 comments

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Hi guys,

In an escenario, we have 2 profiles: ChatSupervisor & ChatAgent.  The Supervisor is worried about the brand-speech and how the Agents are addressing the customers.  Can a "ChatSupervisor"  be able to monitor in real time the chats that all the agents are making?  

 

Thanks in advice.

David

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