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Sales order lines status stuck in "Not started" status

edited May 15, 2024 9:42AM in Order Management 1 comment

Summary:

Sales order lines status stuck in "Not started" status, However the Onhand is Available to reserve in inventory and Review Supply availability.

Content (please ensure you mask any confidential information):

This issue occurs for frequently used items for which sales order are created and closed.

Order management can't schedule the item because supply isn't available. (DOO-2685270) Details: If you set the latest acceptable date, order management will try to schedule the item no later than the latest acceptable date. Here are some corrections you can try. First, set the requested ship date so that there's enough time to schedule, ship, and deliver the item. Also, to make sure that the item doesn't ship before the requested ship date and arrives no later than the latest acceptable date, set the latest acceptable date so that it provides enough time to schedule and ship the item. Lastly,

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