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Best practice for capturing interview answers in incident

Accepted answer
edited Jan 4, 2016 1:58PM in Intelligent Advisor for Fusion Service 9 comments


Other than setting specific fields (subject, assigned, etc.), what's the most accepted way to capture specific answers to interview questions in an incident? For example, say I'm modeling an application that has many fields that do not need to exist as contact or incident fields, so they're not being created as custom fields. Where would I store that additional, non-field-based info?

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