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How to use screen relevancy with entities?

Accepted answer
edited Mar 9, 2016 12:27AM in Intelligent Advisor for Fusion Service 3 comments




I am working on an interview to collect some data from user and store it into a custom object in Oracle Service Cloud. The custom record would also be linked with OSC Incident record.

Initially, I created attributes which were all bound to Global entity. I created some interview screens and wrote rules. According to my rules, some screens did not show up as the questions in them were not relevant to the interview goal. This worked fine.

To map the collected data with OSC, I created an entity in OPA and moved those attributes within the entity. I placed the entity container on interview screens. The interview is collecting entity attributes on multiple screens. Now when I ran the interview, even the not relevant screens were shown to get the data. I checked the decision tab and even though the Goal was reached, system asked for all entity attributes.

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