You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Engagement Engine With Separate Proactive Chat and Reactive Chat Queues

edited May 5, 2017 12:53PM in Communication Channels 1 comment

Content

I am trying to setup the engagement engine to route proactive chat to a different queue than the reactive chat users. I also do not want the proactive chat popup to show if I only have agents logged in with the reactive chat queue assigned to their profile. Is this possible?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!