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Engagement Engine With Separate Proactive Chat and Reactive Chat Queues

Accepted answer
edited May 5, 2017 12:53PM in Communication Channels 1 comment


I am trying to setup the engagement engine to route proactive chat to a different queue than the reactive chat users. I also do not want the proactive chat popup to show if I only have agents logged in with the reactive chat queue assigned to their profile. Is this possible?

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