Customised Chat Intro Message by Account
I wondered if anyone had any idea how to customise the chat intro message on an account specific basis. The current intro:
"Hi, my name is Matt, how can I help you today?"
...is set by interface, but one of our agents is dyslexic and has to constantly remind customers of this. I know we could create a standard text for him to use, but I wondered if we could customise the chat intro for his account only so that we can get this part of the conversation out of the way early with the customer. Anyone got any ideas?