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Grant Subscription Management/ Entitlements Management access to Next Gen Help Desk Administrator

in Help Desk 3 comments

Summary:

@Lisa Wilkes-Support-Oracle

Next Gen Help Desk Administrator should be able to access Subscription Management to set/reset Agent's Holiday Calendar. What role/privilege should be added to Help Desk Admin to perform this activity?
Navigation : Subscription Management > Entitlements Management > Manage Availability

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