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CHAT_GREETING_MSG

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edited May 22, 2017 2:42PM in Communication Channels 2 comments

Content

I was changing the message bases[CHAT_GREETING_MSG]  text FROM Hi,My name is <agent_login>.How may i help you? TO Hi,customer name<chats.first_name>.Thank you for contacting how may i help you?

But customer name is not displaying.Kindly help how to pass the customer name in message base

Version

v3

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