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Customisable 'Chat service lost' message?

Accepted answer
edited May 25, 2017 10:07AM in Communication Channels 1 comment



I would like to edit of the messages that pops up to customers when there is an issue with chat connection (screenshot of message attached).

The message reads: "Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection." 

This is far too wordy for customers who are on a mobile and I would like to change it.

Is the message customisable? If so, is this done through Message Bases and which one should I be looking to edit? 

I would also like to be able to customise or hide the follow up "Disconnection in 240 seconds." and "Connection resumed." messages.

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