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Chat -Message base

edited May 29, 2017 10:25AM in Communication Channels 1 comment

Content

Hi All,

Is it possible to change the chat standard message from the message base level.

For example -If the chat has been transferred from X agent to Y agent currently, the message shows as X has left the chat .Instead of that standard message I want to change as "The chat has been transferred from the agent X to agent Y".

Kindly advise on this.

Thanks,

Muthu

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