Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incomplete Charge account information is being displayed in RSSP.

edited May 31, 2024 2:37PM in Self Service Procurement 2 comments

Summary:

A PR created in RSSP has multiple distributions, with different project details. Here, the user is facing 2 major issues:

1. In the Classic SSP, if the charge account throws an error, the user can refer to the 'cause' in the error message in order to figure out what might be the issue. Whereas, in the RSSP, the only error message being displayed is "A charge account can't be generated for the requisition distribution". The user is not able to figure out what might be the cause behind the error.


2. In RSSP, under the 'Charge account', the user hovers the cursor to 'search for combination' to see the full details of the charge account but several fields are being shown as empty, whereas in the charge account row the full information is being displayed.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!