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Chat session, dynamically append the contact email_address field in the hyperlink in the chat...

edited Jun 16, 2017 10:35AM in Communication Channels 3 comments

Content

Requirement :-
1. Chat is in progress in OSvC between a customer and an Agent.
2. In the Chat Workspace we have a hyperlink (to an external crm URL).
2. During the chat session, when Agent clicks on the hyperlink, we want to dynamically append the contact email_address field in the hyperlink.

Any suggestions how to achieve this.

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