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Conditional chat link for non default queue

Accepted answer
edited Jun 19, 2017 3:41PM in Communication Channels 7 comments


Hi all, I am using custom fields in proactive syndicate chat and rules to check these values to route chat to a queue. This is working perfectly. I am now having issue with conditional chat link standard widget with min sessions available set to 1. There is no option for me to pass custom field or product so it always preroutes to default chat and wont be visible intil thrre is an agent available to serve chat in default queue. How do i make the link appear when an agent is available who has access to any queue but default?

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