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Visibility of sent files from customers

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edited Jul 11, 2017 11:06AM in Communication Channels 3 comments

Content

Hello,

the customer sent us a file via chat. The customer does not see whether the file has arrived at us. After clicking on Send the chat field simply remains empty (see attached file agent_chat.png).

Is there a possibility that the customer gets a feedback that his sent file has arrived?

 

Thanks in advance.

Regards,

Daniel

 

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